FAQ

1

​How do I

place an order?

If you over the legal drinking age (in Australia currently this is at 18 years and over), then you will be able to place an order for our products. Browse our Spirits page and add products to the cart. The cart button is located at the top right hand corner.You will then be able to proceed to checkout to complete and pay for your order! Easy :)

2

Which currency do you use?

We only cater for Australian market at this stage, hence we trade in Australian dollars.

3

Is it secure?

Payment is possible via PayPal, the most secure gateway on the market. You can pay by PayPal, Visa or MasterCard. Another easy way to pay is via bank transfer. Please contact us for bank details.

4

What are your shipping costs?

Normally the charges range from $8-$15.00 per order depending on the spend.We ship via Australia Post (Star Track) as we require a signature upon delivery. If no one is there to sign for the order, the delivery driver will leave a note inside your letterbox, detailing the next closest Australia Post Office where you can collect the item.

 

You will need to have your ID ready to present to the delivery driver and when you go and pick up at the Australia Post Office.

 

Please allow up to 10 working days for your order as it depends on which state you're based in. We hold stock in Victoria, New South Wales and Queensland.

 

5

Do you deliver on weekends?

We would love to! When our delivery drivers decide to work on weekends, then we will start to offer weekend delivery.

 

We have small independent stores that currently stock our products. Contact us to find out store locations.

 

Once I place my order, can I cancel if I change my mind?

6

Yes, you can cancel your order within 48 hours of purchase. We will refund you for the product cost only once we receive them. The bottles must not be opened as this may void a refund. 

Delivery charges will not be refunded.

 

 

Where do I send my return item/s?

7

Please send us an email first (info@ibev.com.au) and post products to the following addresses:

 

 

Victoria

22-28 BAM Wine Court, Dandenong VIC 3175 

 

New South Wales

41 Eastern Creek Drive, Eastern Creek NSW 2766  

 

Queensland

77 Ingleston Rd, Wakerley, QLD, 4154

 

 

Can I pick up from your warehouse?

8

Yes, Please contact us for warehouse locations